Terms of Service

These Terms of Service (the "Terms") are a contract between SPR Software Ltd, trading as AgentHub ("we", "us", "AgentHub"), and the business that creates an AgentHub account ("you", "your agency"). By creating an account, or by continuing to use AgentHub after we publish an updated version of these Terms, you agree to them on behalf of your agency.

AgentHub is a business-to-business service for travel agencies. It is not offered to consumers.

Who we are

AgentHub is a trading name of SPR Software Ltd, a company registered in England and Wales under company number 12349657. Our registered office is Crown House, 27 Old Gloucester Street, London, WC1N 3AX. You can contact us at support@agenthub.travel.

Definitions

• Service — the AgentHub web application at agenthub.travel, including hosted agency websites, enquiry forms, quotes, booking pages, email sending and every feature we make available through it.
• Organisation — the workspace that represents your agency inside the Service.
• Client — a traveller or other person whose details your agency enters into, or collects through, the Service.
• Client Data — personal data about Clients that you process using the Service. The Data Processing Addendum governs how we handle it.
• Content — text, images, branding, documents and other material that you or your Clients submit to the Service.
• Plan — the pay-as-you-go credit packs or the monthly subscription tiers described on the billing page.

The Service

We grant you a non-exclusive, non-transferable right to use the Service for your agency's own business during the term of this agreement, subject to these Terms and the Acceptable Use Policy.

We may change the Service over time: add, alter or withdraw features, and change the plans we offer. Where a change materially reduces what your current Plan includes, we will give you reasonable notice by email before it takes effect.

Your account

You must be at least 18 and authorised to bind your agency. You must give us accurate details when you register, keep them up to date, and keep your password confidential. You are responsible for everything done through your account unless it results from our breach of these Terms.

Tell us at once at support@agenthub.travel if you believe your account has been accessed without your permission.

Your Organisation

An account belongs to one Organisation. The person who creates the Organisation is its owner and is responsible for how it is used. We do not currently offer additional team members; if we introduce them, the owner will be responsible for the people they invite.

Acceptable use

You must use the Service in line with the Acceptable Use Policy, which forms part of these Terms. We may suspend or restrict an account that breaches it.

Your Content and your Clients' data

You own your Content. You grant us a licence to host, copy, display and transmit it as needed to run the Service for you — for example, to publish your hosted website, send your quotes and store your documents.

You are responsible for your Content and for having the right to use it. You must not upload material you do not have permission to use.

Your agency is the data controller for Client Data, and we process it as your processor under the Data Processing Addendum. You are responsible for having a lawful basis to collect Client Data, for providing your own privacy notice to Clients, and for responding to their data-protection requests. The Service gives you tools to do so, but it cannot do it for you.

Fees, trials and billing

• Free trial. A new Organisation starts with a free trial of the length shown when you register. No card is needed to start. When the trial ends you choose a Plan to carry on; until you do, the workspace stays reachable so you can subscribe, export or close your account, but you cannot create new work.
• Pay as you go. Credit packs are bought in advance and spent as you use the Service, at the rate shown when you buy. Credits do not expire while your account is open.
• Monthly subscriptions. Subscription tiers are billed monthly in advance through Stripe. Prices are shown excluding VAT, which is added where it applies.
• Payment. All payments are taken by Stripe on its hosted checkout. We never see or store your card details. You authorise Stripe to charge your chosen payment method for the fees due.
• Price changes. We may change prices with at least 30 days' notice by email. A change applies from your next billing period after the notice.
• Referral scheme. Where we run a referral scheme, its terms are described on the Referrals page in your workspace and form part of these Terms. We may change or end the scheme on notice; commission already earned is still paid.

Refunds and cancellation

• Cancelling a subscription. You can cancel at any time from the billing page, which opens the Stripe billing portal. Cancellation takes effect at the end of the current billing period. You keep access until then, and no further payments are taken.
• No pro-rata refunds. Subscription fees for the current period are not refunded when you cancel part-way through it, except where the law requires or we have failed to provide the Service as described.
• Credit packs. Credits are non-refundable once bought. Unused credits remain available while your account is open; they are not paid out in cash and are lost when the account is closed.
• Downgrades. When you move to a lower tier, features the new tier does not include stop being served, but what you have created is kept and comes back if you upgrade again.
• Trial expiry. No charge is made when a trial ends.
• Billing errors. If we have charged you in error, tell us within 60 days and we will correct it.

Nothing in this section limits any right you have under applicable law that cannot be excluded.

Suspension and termination

You may close your account at any time. We may suspend or terminate your account on notice if you materially breach these Terms, do not pay fees that are due, or if we are required to by law. Where practical we will warn you first and give you a chance to put things right.

On termination we will make your Content and Client Data available for export for a reasonable period, after which we delete it in line with the Privacy Policy and the Data Processing Addendum.

Assignment

We may transfer this agreement, and the data we hold under it, to a company in our group or to a successor that takes over the AgentHub business, provided your rights under these Terms are not reduced. We will tell you by email before any such transfer takes effect. You may not transfer your account or this agreement to anyone else without our written consent.

Intellectual property

The Service, its software, design and documentation belong to us or our licensors. These Terms do not give you any rights in them beyond the right to use the Service. Feedback you give us about the Service may be used by us without restriction.

Availability and changes

We aim to keep the Service available at all times, but we do not guarantee uninterrupted or error-free operation. We may suspend the Service for maintenance, and will try to give notice of planned downtime. We may release changes without notice where they do not materially reduce the Service.

Disclaimers and limitation of liability

The Service is provided "as is". To the fullest extent permitted by law we exclude all implied warranties, including fitness for a particular purpose.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that:

• we are not liable for any loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss; and
• our total liability to you in any 12-month period is limited to the fees you paid us in that period.

You are responsible for the bookings you make with suppliers, for your contracts with your Clients, and for complying with the travel regulations that apply to your agency. The Service is a tool; it is not a tour operator, an agent or a financial-protection scheme.

Indemnity

You will indemnify us against claims, losses and costs arising from your Content, your Client Data, your breach of these Terms, or your breach of law in using the Service.

Governing law and disputes

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, except that we may seek an injunction in any jurisdiction to protect our intellectual property.

Changes to these Terms

We may update these Terms. Each version carries an effective date at the top of this page. For a material change we will give at least 14 days' notice by email. When a new version takes effect, you will be asked to accept it the next time you sign in before you can carry on using the workspace. If you do not agree, you may close your account before the new version takes effect.

Contact

Questions about these Terms: support@agenthub.travel.